Refund Policy

We promise to deliver quality products to you. If you are not satisfied with your order, please contact us at support@suchicoo.com, and let us know. You can also contact us by sending us a message on our online chat for timely help. We appreciate feedback from our customers and we are always striving to improve our business operations. Our friendly Customer Experience Specialists will happily assist you on working days.

What Do I Need to Know Before Returning?

Custom product is made specifically to the pictures you provide. That means no one else will be able to buy that product once it's made. Because of this, we are unable to accept any returns on custom product. Please double-check your pictures before ordering.

If your products are damaged or defective, please take photos and send them to support@suchicoo.com within 7 days, and we will resolve the issue.

Exchange or Cancel Order

If you want to modify your order or cancel it, please contact us within 24 hours after placing the order. We will deal with it once we receive your message. Please note orders that have been sent out cannot be modified or canceled.

Process Time of Refunds

Once your return is received and inspected, we will email you to notify you that we have received the item. We will also notify you of the approval or rejection of your refund. It will take 5-10 business days for you to get your refunds.

We Guarantee:

1. To deliver quality products.
2. To deliver the product you ordered.
3. High-quality customer service.